IT Support

IT support that acts before things break.

Fast help when something goes wrong, and quiet monitoring so most problems get caught early. Flat pricing, no contracts, and a short report after every job.

Three ways to get help

Pick the level of support you need

IT-1

Rapid Remote

"Fix it today."

$199 per incident

No contracts. Pay as you go.

Under 2 hours

A technician connects remotely within 2 hours during service hours, works the problem until it's resolved, and sends a plain-English summary. If we can't fix it remotely, the incident fee counts toward an on-site visit.

  • Emergency troubleshooting: crashes, freezes, blue screens, "it just stopped working."
  • Virus and malware cleanup, browser hijack removal, account lockouts.
  • Email, printer, and software rescue: setup, repair, and reconfiguration.
Start an incident
IT-2

On-Site Visit

"We come to you."

from $299 per visit

No contracts. Pay as you go.

Scheduled and quoted up front, with no surprise hours. We show up, do the work, and test everything before we leave.

  • Hardware repair and upgrades: RAM, SSDs, failing drives, slow machines brought back to life.
  • Network and Wi-Fi: routers, switches, cabling, dead zones, guest networks done right.
  • New workstation setup, office moves, and equipment installs, configured and tested before we leave.
Book a visit
Which tier fits?

A quick way to choose

One problem, right now

Something's broken and you need it working today. Start with Rapid Remote. If it turns out to need hands on the machine, your fee rolls into an on-site visit.

Hardware or a bigger job

New machines, a network to sort out, or an office move. Book an On-Site Visit and get a clear quote before any work starts.

Stop firefighting for good

Tired of surprises? Monthly Care watches your machines around the clock and fixes the small stuff before it becomes your problem.

IT keeps the machines healthy. AI makes sure no customer slips away. See how our AI services pair with IT, and take 10% off the AI plan when you run both.
Questions

IT support, answered

What if you can't fix it remotely?

If a Rapid Remote incident needs hands on the machine, the incident fee counts toward an on-site visit. You do not pay twice for the same problem.

What does "fair use" mean on Monthly Care?

Monthly Care covers unlimited remote help for everyday issues. Big projects, like a full network rebuild or an office move, are quoted separately so no single client's large job affects everyone else's coverage.

Do you support both Windows and Mac?

Yes. We support the mix of computers a small business actually runs, along with printers, networks, and the everyday software you depend on.

Not sure which plan you need?

Start with a free IT health check. We look at your setup, flag the risks, and tell you the honest answer, even if it's "you're fine."