Privacy Policy

1. What we collect

In short: The details you send us through the contact form or chat, plus basic server logs. The chat transcript stays in your own browser.

When you fill out our contact form or use the chat assistant to leave your details, we collect the information you give us: your name, business name, email address, phone number if you provide one, the option you pick for what you need, your message, and the page you were on. The contact form and the chat both send this information to our lead endpoint, which delivers it to the operator so a person can follow up with you.

Our hosting provider keeps basic server logs, such as IP address, browser type, and the time of a request. These logs are a normal part of running a website and help keep it secure and working.

The chat conversation itself lives only in your own browser, in session storage, so the chat can remember where you were if you move between pages. That transcript is not sent to us or stored on our servers unless you choose to submit your details through the lead step.

2. How we use it

In short: To answer you and to provide the services you ask about. That is it.

We use the information you send to respond to your request, to provide and support our services, and to keep records of our work with you. We use server logs to operate, secure, and troubleshoot the website.

3. What we never do

In short: We do not sell your data and we do not run ad tracking or analytics.

We do not sell, rent, or trade your personal information. We do not run advertising trackers or third-party analytics on this website. We do not build advertising profiles about you.

4. Who we share it with

In short: Only the service providers we need to receive your message and deliver our services, and only when required by law.

We share your information only with the service providers we use to receive and deliver messages and to run our services, and only to the extent they need it to do that work. We may also disclose information if the law requires it, or to protect our rights, safety, or property. We do not share your information for anyone else's marketing.

5. Cookies and chat

In short: No tracking cookies. The chat state lives in your browser, not on our servers.

We do not use tracking cookies on this website. We do not set advertising or analytics cookies. The chat assistant keeps its state in your browser's session storage so it works as you move around the site. That state clears when you close the browser tab, and it is not stored on our servers.

6. How long we keep it

In short: We keep lead and client information only as long as we need it, then remove it.

We keep the information you send us for as long as we need it to respond to you, provide our services, and meet our record-keeping and legal obligations. When we no longer need it, we delete it or make it anonymous. Server logs are kept for a limited time by our hosting provider as part of normal operations.

7. Security

In short: We take reasonable steps to protect your information, but no method is perfectly secure.

We use reasonable measures to protect the information you send us, including sending it over an encrypted connection. No website or method of transmission is completely secure, so we cannot promise absolute security. If you have a security concern, please contact us.

8. Children

In short: This site is for businesses and is not directed to children under 13.

This website is meant for businesses and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

9. Your choices

In short: Email us to see or delete the information we hold about you.

You can ask us to access or delete the personal information we hold about you. Email us at hello@truepointsupport.com and we will handle your request as required by law. Because the chat transcript lives in your own browser, you can clear it yourself by closing the browser tab or clearing your browser's storage.

10. Changes to this policy

In short: We may update this policy. The current version is the one posted here, with the date at the top.

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page and post the new version here. If you keep using the site after a change, that means you accept the updated policy.

11. Contact

In short: Questions about your privacy go to us by email. This policy is governed by Georgia and US law.

If you have questions about this policy or how we handle your information, contact us at hello@truepointsupport.com. This policy is governed by the laws of the State of Georgia and the United States.